Frequently Asked Questions

• Why book with Askme4Hotels.co.uk?
• What does gate price mean?
  
• What do I do if I exceed the 8/15 day parking package?
• If I only require 4 days parking at the hotel, do I still need to book an 8 day package?
• Can I book at short notice?
• Do I have to pay in full at the time of making the booking?
• How do I obtain a VAT or credit/debit card receipt
• How do I amend a booking made on your website?
• Can I park before my stay?
• What night do I book if I am arriving early hours of the morning?
• Why is there a credit card surcharge?
• I haven't received my email confirmation. What do I do?
• How do I request a cot in the hotel room?

Why book with Askme4Hotels.co.uk?

When you book your airport hotel with us we make sure we give you the best prices. Our simple layout will help you decide on one page and at an easy glance which is the best option for you. We use one of the countrys biggest suppliers to help our customers get the most competitive deals.[Top]

What does gate price mean?

This is the daily rate charged by the car park. This can fluctuate and is subject to change.[Top]

What do I do if I exceed the 8/15 day parking package?

Please pay for any additional days at the hotel/car park. To find out the cost of these days please click on the 'more info' buttons on the appropriate airport hotel page. [Top]

If I only require 4 days parking at the hotel, do I still need to book an 8 day package?

The minimum parking duration at our hotels is 8 days - you can of course park for less than 8 days but the charge will be for 8. [Top]

Can I book at short notice?

Yes you can book for today if need be. We can confirm your booking by email in minutes for you to print off and hand in on arrival. If you do not have email simply print off the confirmation page and hand this in as your booking voucher. If you do not have access to a printer, simply make a note of your booking reference and state this on your arrival.[Top]

Do I have to pay in full at the time of making my booking?

Yes, full payment is required at the time of booking. [Top]

How do I obtain a VAT or credit/debit card receipt?

Email us at or call us on 0870 844 4000 with your booking reference and we will send you one.[Top]

How do I amend a booking made through your website?

You can amend a booking by phoning the contact details at the top of the page, alternativly you are able to contact us by email and we will endeavour to resolve your query as quickly as possible. These details can be found on our contact page.[Top]

Can I park before my stay?

The majority of our hotels allow this, however please read the "more info" on the hotel as any hotels which won't allow this will state it here. Once you have booked, can you please e-mail us, so we may advise the Hotel for you. [Top]

What night do I book if I am arriving in the early hours of the morning?

You need to book the night before to ensure you can check-in on arrival at the hotel. For example arriving at Gatwick at 3am on 1st December means the 30th November will need to be booked. [Top]

Why is there a credit card surcharge?

Companies charge us a fee when you use your credit card. We are now having to pass this fee on to the customer but if you use your debit/switch card there is no fee as we get charged less for any transactions on Switch.[Top]

I haven't received my email confirmation. What do I do?

The first thing you should do is check your 'junk' or 'spam' email folder. Some email providers will automatically put some emails in those sections. If not, please contact us at the phone number on the top of the page or visit our contact page for support.[Top]

How do I request a cot in the hotel room?

Please e-mail us with your booking reference. If the hotel is unable to provide a cot in the room this will be noted in the 'more info' for the hotel on the website. [Top]